At FASTPED, we stand behind the quality of our products and want our customers to be completely satisfied with their purchase. That’s why we have a replacement policy in place to address any issues that may arise with your order
1. Eligibility: Our replacement policy applies to all products sold on our website, and covers any defects or damages that may occur during delivery or normal use.
2. Time frame: To be eligible for replacement, you must contact us within 7 days of receiving your order. We will not be able to process any replacement requests after this time period.
3. Process: To initiate a replacement, please contact our customer service team via email or phone, providing your order number and a detailed description of the issue. We will then assess the issue and determine if a replacement is necessary.
4. Replacement product: In the case of a replacement, we will send out a new product to you as soon as possible. If the original product is out of stock or has been discontinued, we will offer a replacement of equal or similar value.
5. Return Shipping: In case of replacement, customer will have to bear the shipping cost for returning the product and we will bear the shipping cost for sending the replacement product.
6. Refunds: If a replacement is not possible, we will issue a refund for the purchase price of the product.
What are the conditions for Free Replacement?
Items within return window and in stock (exact same item) are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
- Item received is physically damaged;
- Item received has missing parts or accessories;
- Item received is different from their description on the product detail page on or Item received is defective/does not work properly
- A free replacement cannot be created for an item which was returned and replaced once earlier.
- If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
Please note that this policy is subject to change without prior notice. We appreciate your business and will do our best to resolve any issues you may have with your order.